Creating Positive Impact Through Suicide Hotlines

By Donald Turner


It is important to consider volunteering in a service that helps people and fosters well being as its primary aim. Crisis intervention is often a field where this comes into play. For reasons of unique to an individual, people face areas of distress in their lives. The problematic issues may be so strong it compels one to end his life. If you feel resilient enough to be of help in these areas, perhaps you should volunteer.

First, find out if there are certain demographics that appeal to you. Suicide hotlines are an example of a distinct specialty and varying individuals are sometimes plagued with this level of helplessness. The motivating factors are just as varied. They could include sexual assault, homelessness, discrimination, sexual assault and discrimination. You might also use your curiosity, if you desire to learn more of a specific group, use the activity to enhance working knowledge.

You would not immediately be tasked with handling sensitive calls. The first thing to look forward to is a training period. These are standard and process oriented modules because the quality of an institution is often a measure of its ability to receive proper funding. As you learn, you will slowly discover what it takes to address those with discomfort. Basic abilities such as rapport, active listening and evaluating clients are tackled as well as ethical issues.

Expect role plays and mock situations where you and a partner take turns being client and counselor. The fundamentals of speaking and reacting to different personalities are tackled during these sessions. Sometimes, difficult scenarios are played out for you to navigate. Your mentors are there to guide you if these situations come up and participating in these helps you gain confidence before the real thing.

Essential phone etiquette will also be addressed along the way. Vital topics from confidentiality to empathy and appropriate conversation techniques may also be covered. As you increase your hands on experience, the more you are able to trust your instincts.

Self care is something not to be neglected. In hectic times, people rarely take a break. Many workers forget to relax. When positioned in a crisis center, the heavy work load may take a toll. Rejuvenation and rest must be valued. Go on vacation or dine out with friends. Stick with recreational activities that recharge your batteries. Overworking results in burnout so be sure to unwind occasionally.

Self awareness is another benefit you can reap as a volunteer. When becoming involved in psychological exercises, you often discover aspects in your personality that you have yet to reveal. You potentially discover your emotional strength and hardiness.

If there are flexible hours on the job, then go for schedules that fit your personal itinerary. Many of these posts operate twenty four hours a day. If a certain chunk of your time could be used productively, then select those slots.

Bringing positive impact to society is the ultimate goal. Social responsibility must be carried with the desire to improve in all aspects. Volunteering in a lifeline center also has the possibility of receiving future job offers because of the skills you applied in counseling and facilitation.




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